DPD delivering to you and the NHS daily

Be assured continual delivery the post office is stopping parcels due to the lockdown making it impossible to get to the shop. DPD collects and deliver keeping us safe.

We took the decision to work with DPD over Parcelforce for the simple reason that they have invested so heavily in automation that our systems work perfectly together. The NHS are getting all their supplies and the Cabinet Office is now in discussions to move all their transactions to DPD too. There are 3000 drivers waiting to replace anyone who is in isolation so we foresee no issues on any despatches during this lockdown.

• Contact free delivery is now our standard process and customers will not be asked to sign our handheld units. With this new process you will still get your full track and trace functionality, giving you complete visibility of all your parcels
• We have introduced a delivery wave program with drivers, creating a 10-minute gap to avoid too many drivers being together at critical times in the morning.
• We have implemented a Peak period, 5-6 day working structure that gives us maximum flexibility. Our peak operational plan enables us to reallocate drivers amongst sites, meaning we currently have 20% additional driver resource available to cover absentees
• Cleaning has been increased throughout the business as a preventative measure, particularly on lifts, door handles etc.
• Full home working is being undertaken across the business for all roles that can work from home. We've designed rotas for managers and supervisors at our locations to help minimise unnecessary contact and create social distancing for those that do have to come to work
• We've made other arrangements to re-deploy staff from one role to another as required. For example, we have senior drivers who are able to undertake supervisory work in depots if required