Every label is unique and prints minutes before we handmake your order and despatch the same day
Your order locks in the bespoke formulation and all the analytical mathematical equations happen in the cloud, so we print, handmake and despatch in 3 minutes so you get it the next day. Giving us time to support more customers.
Your personal assessment is just the beginning of your file, we ask 47 questions with expansion boxes for extra information. We offer you a service for a phone call from a formulator. Your file holds all our communication over the years, nothing is ever deleted. As you learn about the effects of your powerful herbs and minerals on your horse, so do we. Horses are individuals and respond to different herbs in different ways. We store all the information so our knowledge grows and is never forgotten. We aim to become a cornerstone to your support team which includes your vet, farrier, physio, saddle fitter and trainer.
How can we make every product and label different in an instant?
We test our ingredients in the lab, just the same as mass production supplements, and record the percentages on our site. This data is then dynamically linked to the formulators bespoke section, where the percentage of every single ingredient they wish to select is held. Our site then very cleverly calculates the total amount of each constituent for that exact bespoke product as the order travels through the payment gateway. This ensures that only the actual batch in production is selected, which ensures that the calculation on the actual exact formulation is printed for the packaging and displayed digitally in the order history, this is what trading standards refer to as an e-label which is an additional criteria for online suppliers. All of this work and development happens behind the scenes, which enables our formulators time to focus on the rider, the horse, and the results of bespoke. Our systems enable our production team to create a bespoke in three minutes enabling same-day hand-making and despatching. It really has to be seen to be believed. The ISO 9001 certification ensures that customer service and quality in manufacturing are adhered to at all times. The legislators love everything we do, as it is all about saving data on every product, linking it to every customer request and information that they share with us about the effects of their horse or dogs behaviour which allows us to build files of data of every horse and dog. This technical development has also enabled us to create an FEI checker for riders to log into from any competition and hold data on all the feed and supplements for every horse. This can be presented to vets at competitions as required, simply at the touch of a button.
Our commitment to safety and security.
Bespoke has invested almost £1million into this site that is developed on a daily basis. We rebuild every two years to the most secure platform available. This ensures that we stay ahead of the law, give the best traceability in the industry, and offer something new and exciting for the customers. Our site offers payments that are spread across the months, this ensures that our compliance has to be over and above the shop sold supplement sites. We have two dedicated servers that are linked with 24 hour support. They are based here in the UK, with one of the leading hosting companies for added security and your safety.
